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School Policies

Frequently Asked Questions

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School Policies
Payment and Refunds    (click an item to see more info)
  1. What is the school's policy regarding payment and refunds?

    All course enrollments require pre-payment and are non-refundable.

    In addition, the Real Estate Institute is not responsible for any late fees, charges or other amounts incurred by students to licensing authorities or any other third parties.

    Course tuition and any applicable fees are subject to change without notice.

    Last Updated: 9/9/2009
  2. In addition to the school's tuition, am I required to pay any fees when completing courses?

    Our pricing includes no 'hidden' fees. However, some state regulatory agencies require mandatory credit reporting fees to be paid upon course completion. We collect the required fees when you enroll in our courses. The fee amount is clearly stated at our website along with other course details. If the mandatory state fees increase before you complete your course, you will be required to pay the additional amount upon course completion so that we may promptly report your credit hours to the state.

    Students may be required to pass a state examination (at a state-approved testing center) after successfully completing certain pre-license programs. Any related fees are paid directly to the appropriate exam provder and are not included in our course tuition.

    Students may be required to pay fees when applying for or renewing a state license. Any such fees are paid directly to the appropriate state regulatory agency and are not included in our course tuition.

    Last Updated: 2/18/2011
Course Expirations    (click an item to see more info)
  1. Do course registrations expire?

    All courses expire six months after the date of enrollment. In some cases, expired pre-license course enrollments may be extended for a fee. Please call our office for additional information.

    Last Updated: 5/17/2016
Course Transfers    (click an item to see more info)
  1. Can I transfer my course registration to another student?

    Students may transfer non-expired course enrollments to another student:

    • For online and correspondence programs, students may call and request a transfer before submitting coursework and/or examinations to the school for review and grading.
    • For classroom/webinar programs, students may call and request a transfer before attending the scheduled class/webinar. The transfer must be requested at least four business days in advance of the scheduled class.
    Last Updated: 9/5/2012
Course Exchanges    (click an item to see more info)
  1. Can I exchange my course for a different course?

    Students may exchange non-expired course enrollments for other courses of equal or lesser value. When doing so, the student must return any course materials provided as part of the original enrollment. Materials must be returned to the school in "like new" condition. If the original course materials are not returned, the student may incur a fee.

    • For online and correspondence programs, students may call and request an exchange before submitting coursework and/or examinations to the school for review and grading.
    • For classroom programs, students may call and request an exchange before attending the scheduled class.
    Last Updated: 9/9/2009
Instructor-Led Programs - Rescheduling, Late Arrival, & Early Departure

We recognize that our students sometimes experience unforeseen schedule conflicts after enrolling in a class. Our policies vary for different types of programs. Class rescheduling requests are only accepted by phone. See below or call our office for additional information.     (click an item to see more info)

  1. Attorney Continuing Legal Education Classes... (more)
    • Rescheduling
      Students may reschedule at no charge, subject to availability. Some courses are recorded and made available online, on-demand. Students may call and request a transfer to the online, on-demand version of the course.
    • Late Arrival
      Late arrival is permitted, however the Certificate of Completion will reflect the actual duration of attendance. Illinois MCLE rules require that credit may only be given in 15 minute increments and for actual attendance time. Actual time is required to be rounded down to the closest 15 minute increment. While late arrivals will be admitted to the classroom, we recommend arriving no later than 15 minutes prior to the scheduled class time to ensure full credit for attendance.
    • Early Departure
      Early departure is permitted, however the Certificate of Completion will reflect the actual duration of attendance. Some courses are recorded and made available online, on-demand. Students who were not able to remain for the duration of class may call and request to complete the remainder of the course online, on-demand (at no additional fee).
    Last Updated: 9/9/2009
  2. Insurance - Continuing Education Classes... (more)
    • Rescheduling More Than 4 Business Days In Advance of Class
      Students may reschedule at no charge, subject to availability.
    • Rescheduling Within 4 Business Days of Class
      Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class are subject to a $20.00 fee.
    • Failure to Attend (No Show)
      Students who do not attend a scheduled class will be subject to a $69.00 rescheduling fee, subject to availability.
    • Late Arrival
      Late arrivals are not permitted for insurance continuing education classes. We recommend that students plan to arrive at least 30 minutes before the scheduled class time. Students who do not arrive for class on time will not be admitted. Students may reschedule for a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.
    • Early Departure
      Early departure is not permitted for insurance continuing education classes. Students who are unable to remain for the duration of a scheduled class will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.
    Last Updated: 9/9/2009
  3. Mortgage - NMLS-Approved Classes/Webinars... (more)
    • Rescheduling More Than 4 Business Days In Advance of Class/Webinar
      Students may reschedule at no charge, subject to availability.
    • Rescheduling Within 4 Business Days of Class/Webinar
      Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class/webinar are subject to a $50.00 fee.
    • Failure to Attend (No Show)
      Students who do not attend a scheduled class/webinar will be subject to a $50.00 rescheduling fee, subject to availability.
    • Late Arrival
      Late arrivals are not permitted for NMLS-approved mortgage classes/webinars. We recommend that students plan to arrive at least 30 minutes before the scheduled class/webinar time. Students who do not arrive for class/webinar on time will not be admitted. Students may reschedule for a later date, subject to availability. Rescheduling requests will be subject to a $50.00 fee.
    • Early Departure
      Early departure is not permitted for NMLS-approved mortgage classes/webinars. Students who are unable to remain for the duration of a scheduled class/webinar will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Rescheduling requests will be subject to a $50.00 fee.
    Last Updated: 9/9/2009
  4. Mortgage - NMLS-Approved Online, Instructor-Led Courses... (more)
    • Rescheduling More Than 4 Business Days In Advance of an Online, Instructor-Led Course
      Students may reschedule at no charge, subject to availability, by calling the school at (800) 995-1700
    • Rescheduling Within 4 Business Days of an Online, Instructor-Led Course
      Rescheduling requests received by phone with less than 4 business days in advance of the scheduled course start date are subject to a $50.00 fee. Rescheduling is subject to the availability of another class offering.
    • Failure to Attend (No Show)
      If a student realizes on the first day of class that they are unable to fulfill their obligations, they must contact Customer Service at 800-995-1700 no later than 3:00 PM (Central Time) and may reschedule in adherence with the "within 4 business day" policy listed above. Failure to log-in and complete required coursework on the first day of class - without contacting the school to reschedule - will result in the student being contacted by the instructor. The situation must be rectified immediately by completing all required work and catching up to the rest of the class. Failure to complete all required work by the end of the subsequent class day will result in the student being removed from the course without credit and no refunds will be provided.
    • Failure to Complete
      Students who begin the course on the assigned start date, but do not complete the required work at any point throughout the course, will be contacted by the instructor. The situation must be rectified immediately by completing all required work and catching up to the rest of the class. Failure to complete all required work by the end of the subsequent class day will result in the student being removed from the course without credit and no refunds will be provided. Failure to complete the final exam on the last day of class may result in total loss of credit with no refunds given.
    • Late Arrival
      Our online, instructor-led courses require students to complete a certain amount of coursework each calendar day, however the student may choose any time during the day that is convenient for them to complete their instruction and any exercises. There is no late-arrival policy for our online, instructor-led pre-license courses.
    • Early Departure
      NMLS requirements and therefore our online, instructor-led courses require students to complete a certain amount of coursework each calendar day, however the student may choose any time during the day that is convenient for them to complete their instruction and any exercises. There is no early-departure policy for our online, instructor-led pre-license courses.
    Last Updated: 5/22/2014
  5. Real Estate - Broker Management Continuing Education Classes/Webinars... (more)
    • Rescheduling More Than 4 Business Days In Advance of Class
      Students may reschedule at no charge, subject to availability.
    • Rescheduling Within 4 Business Days of Class
      Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class are subject to a $50.00 fee.
    • Failure to Attend (No Show)
      Students who do not attend a scheduled class will be subject to a $50.00 rescheduling fee, subject to availability.
    • Late Arrival
      Late arrivals are not permitted for real estate continuing education classes. We recommend that students plan to arrive at least 30 minutes before the scheduled class time. Students who do not arrive for class on time will not be admitted. Students may reschedule for a later date, subject to availability. Rescheduling requests will be subject to a $50.00 fee.
    • Early Departure
      Early departure is not permitted for real estate continuing education classes. Students who are unable to remain for the duration of a scheduled class will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Rescheduling requests will be subject to a $50.00 fee.
    Last Updated: 7/1/2012
  6. Real Estate - Core/Elective Continuing Education Classes... (more)
    • Rescheduling
      Students may reschedule at no charge, subject to availability.
    • Late Arrival
      Late arrivals are not permitted for real estate continuing education classes. We recommend that students plan to arrive at least 30 minutes before the scheduled class time. Students who do not arrive for class on time will not be admitted. Students may reschedule for a later date, subject to availability. Students may also request a transfer to an equivalent self-study program.
    • Early Departure
      Early departure is not permitted for real estate continuing education classes. Students who are unable to remain for the duration of a scheduled class will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Students may also request a transfer to an equivalent self-study program.
    Last Updated: 11/19/2009
  7. Real Estate - Pre- and Post-License "Flex" Class and Webinar Sessions... (more)
    • Eligibility
      Students may only attend and earn credit for classes or webinars if the prerequisite coursework has been completed. All sessions must be completed before the expiration date.
    • Late Arrival
      Illinois law requires that students attend the entire class or webinar session. Late arrivals are not permitted for real estate pre and post-license sessions. We recommend that students plan to arrive at least 30 minutes before the scheduled class time. Students who do not arrive for class on time will not earn credit for any part of the session. If any portion of the session is not attended, the student must complete the entire session when it's offered on a future date.
    • Early Departure or Failure to Confirm Attendance
      Illinois law requires that students attend the entire class or webinar session. Attendance is verified throughout the session. If a student fails to confirm his/her attendance at the required interval(s), the student will not earn credit for any part the session and must attend the entire session when it's offered on a future date.
    Last Updated: 11/20/2015
  8. Real Estate - Pre- and Post-License Classroom Programs... (more)
    • Rescheduling More Than 4 Business Days In Advance of Class
      Students may reschedule at no charge, subject to availability.
    • Rescheduling Within 4 Business Days of Class
      Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class are subject to a $50.00 fee.
    • Failure to Attend (No Show)
      Students who do not attend a scheduled class will be subject to a $50.00 rescheduling fee, subject to availability.
    • Late Arrival
      Class programs are completed over multiple days of attendance. Students are expected to attend and participate in each class session. Late arrivals are not permitted, so we recommend that students plan to arrive at least 30 minutes before the scheduled classes.

      Students who do not arrive for class on time will be required to complete the entire session on a future date when it is available. (In some cases, it may be possible to makeup missed sessions through additional self-study, but this depends on regulatory requirements and course availability.)
    • Early Departure
      Class programs are completed over multiple days of attendance. Students are expected to attend and participate throughout each class session. Early departure is not permitted.

      Students who must leave early will be required to complete the entire session on a future date when it is available. (In some cases, it may be possible to makeup missed sessions through additional self-study, but this depends on regulatory requirements and course availability.)
    Last Updated: 11/20/2015
Instructor-Led Programs - School Cancellations    (click an item to see more info)
  1. What is the school's policy regarding class cancellations?

    In the unlikely event of a classroom program cancellation, students may request transfer to another, similar class or request a full refund of tuition paid. We assume no liability for any penalty fees on airline tickets, deposits for hotel accommodations or any other fees, charges, penalties or other incidental costs that a registrant might incur as a consequence of a program cancellation.

    Last Updated: 9/9/2009
Success Guarantee    (click an item to see more info)
  1. About our Real Estate Exam Ready and Fast-Track Success Guarantee... (more)

    Our Exam Ready real estate exam preparation programs and Broker Pre-License classroom-based programs include our Success Guarantee. We’re confident that after you attend our live, instructor-led program, you’ll pass your state exam. If not, just call us and we'll arrange for you to retake the course at no cost.

    Last Updated: 1/8/2017
Privacy    (click an item to see more info)
  1. Introduction... (more)

    Real Estate Institute respects the privacy of all of our customers and we are committed to industry best-practices regarding safeguarding of your personal information. This privacy policy describes how we collect, use and disclose your information, your ability to opt-out of certain sharing of information and an overview of steps we take to protect information from unauthorized use and disclosure.

    Last Updated: 1/17/2015
  2. Information Collection, Use, and Sharing... (more)

    Real Estate Institute collects information from you in several ways from different parts of our website. The information gathered when you interact with our website and services falls into two categories: (1) “personal” information, which includes the information you supply when you register to use features or services at our website and/or enroll in course programs or purchase products that we sell; and (2) non-personal information which is collected through technology, such as tracking information collected by us and third parties.

    Personal information about you may be required to complete enrollment in our courses, for billing purposes, marketing efforts, contests, sweepstakes, and special offers, and/or for regulatory reporting and audit requirements mandated by various Federal and State regulatory bodies. Personal information collected may be non-public information that includes, but is not limited to:

    • Demographic information such as: your mailing addresses, your email address, your employer information and work history, your age and, in limited circumstances, your SSN.
    • Financial information such as: credit card numbers with expiration dates and CVV numbers, bank routing and account numbers (for check and ACH transactions).

    We may collect your personal information through any of the following methods:

    • Voluntary disclosure: We may obtain information you provide us directly either at this website, when speaking with our Customer Service Representatives, through emails you send or via other direct contact from you.
    • Referral partners: We may obtain information from individuals or companies with whom you have discussed certain education-related services and who may contact us in an attempt to serve your needs.
    • Data and list providers: We may obtain information through various regulators and providers of data and contact lists for individuals attached to industries that, in general, have a need for services provided by Real Estate Institute.
    • Information collected using technology: Real Estate Institute uses various Internet technologies to manage the services of our website and track the use of our services. Non-personal information that we collect using these technologies may be combined with other information about you.
    • Device Information. We may collect non-personal information about the computer, mobile device, or other device you use to access our website or services, including (but not limited to) your IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
    • Cookies and similar technologies: A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We may use cookies and/or other similar technologies like web beacons to manage our website and email campaigns. We may track information about your activities at our website at any time and over time in an attempt to better serve your needs by providing you more relevant information.
    • Analytics, Log Files, and Reading History: As is true of most websites, we will gather certain information automatically and store it in log files like most other websites. This information may include Internet protocol (IP) addresses (the region or general location where your computer or device is accessing the Internet), browser type, operating system, and other usage information about the use of our website, including a history of the pages you view. We may combine this automatically collected log information with other information we collect about you. This is done so that we may improve the services we offer you. We have also hired third parties to provide us information, reports, and analysis about the usage, browsing patterns of our users. They may independently record the type of device and operating system you are using as well as general location information.
    • Third Party Use of Information (including, but not limited to Google Analytics Tracking, AdWords Remarketing, Facebook Remarketing): Some of the services and advertisements included on our website and in our services are delivered or served by third-party companies, which may collect information about your use of our services. These companies may place or recognize cookies, Web beacons, or other technology to track certain non-personal information from our website users. For example, in the course of serving certain advertisements, an advertiser may place or recognize a unique cookie on your browser in order to collect certain information about your use of our services. For another example, an advertiser or ad server may also be able to collect your device’s unique identifier in the course of serving an ad. In many cases, this information could be used to show you ads on other websites based on your interests. We may not control or have access to these third parties’ use of cookies or other tracking technologies or how they may be used. We use Google Analytics to understand the way that visitors to our website interact with it. We have enabled the following Google Analytics advertising features:
      • Remarketing with Google Analytics
      • Google Display Network Impression Reporting
      • Google Analytics Demographics and Interest Reporting
      • Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.
    • We use Google AdWords re-marketing technology to market our website throughout the Internet. We place a cookie on your browser, and Google reads these cookies and may serve an ad on third-party website, after you have visited our website. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, as aforementioned, you should note that the cookies may be necessary for a user to access and use certain features available on our website. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. You may opt out of ad serving on Google’s opt-out page. We also utilize Facebook Advertising re-marketing technology to market our website throughout the Internet. Facebook may use cookies, web beacons, and similar technologies to collect or receive information from our website and other websites using that information to provide measurement services and ad targeting. You can opt out of the collection and use of information for ad targeting by following Facebook's published opt-out instructions. Additionally, you can opt out of additional web-tracking technologies via the Digital Advertising Alliance’s consumer choice page.

    We may use your information for a variety of purposes including, but not limited to:

    • Provide the Services You Request. We use the information we gather about you to enable your use of our services and fulfill your requests for certain products and services. For example, to enroll you in courses for which you have paid tuition or received a complimentary enrollment.
    • Statistical Analysis. We perform statistical, demographic, and marketing analysis of the users of our services and their purchases. This provides information that may help us to improve our customer relationships, for example.
    • Responding to your requests for information on our programs or assistance from our instructors.
    • Contacting you about products or services that we believe may be of interest to you, or sharing information and special offers from other companies, both affiliated and non-affiliated.
    • Email Notices, Ads & Newsletters. We will periodically send you email newsletters or promotional email about our programs and services.
    • Verifying and validating your identity such as when you attempt to login to a classroom equivalent (“webinar”) course that requires authentication.
    • Maintaining a record of our interactions with you if you contact our Customer Service Department, send an email to us or access any web-based help tool we may offer.
    • Investigating and attempting to prevent fraudulent or criminal activity and/or unauthorized use or access of personal information, our website or any other data system.
    • Responding to requests from event sponsors that provide complementary goods or services in conjunction with courses or events that that you attend.
    • In connection with a sale or transfer of some or all of our interests or assets in the Real Estate Institute or any affiliated organization.
    • To respond to a subpoena, request from a regulatory agency or as otherwise required by law.

    Disclosure of personal information:

    In general, we do not sell or rent your personal information to third-parties outside of our organization. However, from time-to-time we may enter into certain affiliate agreements with other companies that are designed to serve our customers’ needs by expanding our business offerings, or provide products and services to others to assist them in servicing their customers. We may share your personal information with these affiliates in the ordinary course of doing business for their use in a manner similar to the ways in which we use your information as described above. Additionally, we may share your information with any partner companies who may have or acquire an ownership stake in Real Estate Institute, in connection with a sale or transfer of all or a portion of our interests in Real Estate Institute and with certain State and Federal regulatory agencies that need your information to verify completion of a regulatory requirement prior to the issuance or renewal of a professional license. Finally, for all orders transacted with a credit card, we must transmit your credit card information to the third-party payment processor and, should you enroll in a course that requires shipping of course materials, we must share your information with the third-party shipper who will be delivering those materials.

    Last Updated: 4/15/2018
  3. Opting out... (more)

    We may send you marketing communications, product updates, information on contests or specials and other information that we believe will be of interest to you unless you specifically tell us that you do not wish to receive these types of communications. You may opt out of future contact from us at any time by sending us an email via the contact us form on our website or sending a written request to: Real Estate Institute, 6203 W. Howard St., Niles, IL 60714. Please be specific in your opt-out request by including a statement specifically requesting to "opt out" of direct mail communication, email communication, facsimile communication, SMS text-message communication or all forms of communication. Note that this opt-out will stop marketing communications from us, however you will also need to opt-out of such communications with any of our affiliate organizations with whom you may have shared information that led you to a business relationship with us, or to whom we referred you for services we do not provide.

    Additional opt-out information, including instructions to opt-out of Google Analytics and related services, is provided in the Information Collection, Use, and Sharing section of our privacy policy.

    Last Updated: 4/15/2018
  4. Changes to this policy... (more)

    We may contact you in the future to provide you any update to this privacy policy as necessary or required by law, regardless of your opt-out status. In addition, we will always notify you of changes to this policy by posting the most recently modified version on our website at http://www.instituteonline.com/School-Policies, and we encourage you to visit our website from time-to-time to view the latest version of this policy.

    Last Updated: 1/17/2015